Frequently asked questions
Got questions? We've got the answers!
1. How do I book a room?
2. How do I know if I have booked the room successfully?
3. I lost my account number and password, how can I find them back?
4. Who is eligible to live in urbanest?
5. How long is my rooming agreement?
6. How does urbanest compare with other student accommodation or student housing in the market?
7. What does the rooming agreement include?
8. What furniture and equipment are provided?
9. What's the difference between paying rent quarterly, monthly and fortnightly?
10. What is bond?
11. What happens if I accidentally booked the wrong room?
12. Can I purchase cutlery, bed linen and towels?
13. Who needs to sign the rooming agreement?
14. I have signed the rooming agreement, what's next?
15. How do you get to urbanest from the airport?
16. Can I leave my luggage at the reception?
17. How does the internet service system work in urbanest?
18. How long can I stay?
19. What are the different payment methods?
20. What happens if I damage something?
21. Will you increase my rent?
22. Why do you need an emergency contact?
23. Is urbanest safe?
You can book your room online, by phone, by email or in person at the property. You can also arrange a viewing at a convenient time for you.
To call, email or visit us go to
contact us information.
To book online click here.
Whether you're booking online or directly with the urbanest team, you will receive a rooming agreement by email along with other important documents (the email will explain what these are for and what to do).
Once you've signed your rooming agreement and paid a bond (the bond amount will be stated on the rooming agreement) your room is secured and you will receive confirmation of your booking by email.
You can email or call us to let us know your name and details. This will allow us to search you in the system and email you back with your account number and password.
Students aged 18 and over and enrolled in an Australian educational facility are all eligible to live at urbanest.
Our standard rooming agreements are 1 year (52 weeks) starting at the beginning of the year to span Semester 1 and Semester 2. We also offer 6 month rooming agreements (26 weeks) for students studying in Australia for one semester. 6 month agreements typically start at the beginning of the year and the beginning of July subject to availability.
urbanest offers the best locations next to transport links, amenities and within easy reach of universities/places of study. All our properties are designed and purpose built for student living with fully furnished rooms, suburb finishings and all the mod cons.
What's more, every urbanest property has a sense of community where you not only get support from the dedicated onsite team but the opportunity to build lifelong friends.
Each rooming agreement is slightly different depending on the type of room you choose to rent but typically the agreement includes...
- Rent and bond amounts
- Payment details
- Details of the room including internet allowance and content insurance
- Terms & conditions of the rooming agreement
- Signature panels for you and urbanest to sign
Room include....
- Air conditioning
- Double or King size single bed and comfy matress
- Study desk
- Built in wardrobe
- Plenty of storage
- Bedside light
- Full length mirror
- Pin boards
- Blinds
Apartment includes...
- Air conditioning
- Kitchen bench and stools
- Microwave
- Plenty of cupboard space (one for each flatmate)
- Cleaning equipment
- Oven/cooker with exhaust fan
- Comfy corner lounge
- Entertainment unit
- Coffee table
- Pin boards
There is no other difference. The only difference is the frequency of payment. Total amount for the contract is the same.
A rental bond is money that the tenant pays at the beginning of a tenancy which the lessor can claim if the tenant owes money for rent, damages, or other costs at the end of the tenancy. The rental bond is not the same as paying rent in advance. Bond is lodged with the state government authority.
urbanest requests all students to pay a bond equal to 4 weeks standard rent in advance.
Note: South Australia bond is 2 weeks rent
This can happen when you're booking online. Let us know as soon as possible and before you pay your bond. We will then happily change your booking and rooming agreement to the correct room subject to availability.
If you have any other problems our friendly team will assist you.
Yes there are kitchen and linen packs available to purchase. You can order them before or on your arrival from the urbanest team.
The person renting the room and the urbanest manager of the property.
The best way to return your contract to the urbanest team is to sign it, scan it and email it to the property. However you can also mail the contract to the property or return it to the reception counter.
Please note we cannot secure your room until we have your signed rooming agreement and your bond so it's in your interest to return your agreement as soon as you can.
Click for contact details of all our properties.
GETTING TO URBANEST SOUTH BANK
Arriving by Train & Bus
The closest train station and bus stop is South Bank train station and busway. It's just a two minute walk to the front door.
Arriving by Air & Airport Transfers
If you're arriving at either the domestic or international airport you can catch a train directly to South Bank station. Trains leave approximately every half an hour from 5:30am -8pm most days. If you have a lot of luggage you may prefer to arrange an airport transfer. Prices start from $15. To reserve your transfer click here.
Arriving by Car
If you're arriving by car there is metered parking outside the front of the building on Tribune Street.
GETTING TO URBANEST QUAY STREET
Arriving by Train & Bus
The closest train station is Central Station, two blocks from urbanest Quay Street. In and around Central Station there are bus stops on Eddy Avenue and Railway Square.
Arriving by Air & Airport Transfers
If you're arriving at either the domestic or international airport you can catch a train directly to Central Station. They leave approximately every 15 minutes from 5:30am -11:30pm most days. For more details click here. If you have a lot of luggage you may prefer to arrange an airport transfer. Prices start from $14 one way. To reserve your transfer click here.
Arriving by Car
If you're arriving by car there is metered parking along Quay Street and Thomas Street.
GETTING TO URBANEST NORTH TERRACE
Arriving by Train, Bus or Tram
The closest train station, bus stop and tram stop are all on North Terrace opposite urbanest.
Arriving by Air & Airport Transfers
If you're arriving at Adelaide airport you can catch a taxi at the taxi rank located directly outside the front of Terminal 1 on the ground floor.
If you prefer you can arrange an airport transfer with Skylink. They offer a scheduled service from Adelaide Airport to the City. Prices start from $8.50 one way. For more information on timetables and bookings click here.
Arriving by Car
If you're arriving by car there is a small loading bay at the front of the building on Bank Street. You can park here for 15 minutes whilst you unload your belongings. For longer term parking there is a multi-storey car park on Blyth Street where you pay on exit.
urbanest do not provide luggage minding service at the reception. Please speak to urbanest staff at the counter and they will be able to help.
urbanest provides every student with the option of 5GB or 40GB internet per month in their Inclusive Packages. This allowance is topped up every month. Every student will be assigned with an internet account number and password when they move in, and students may top up their account whenever they like.
urbanest also has free iMac internet stations located in the reception area of all our buildings.
See urbanextras for more details on topping up your internet account.
At urbanest everyone moves in and gets to know each other at the same time. Tenancies start at the beginning of the year or the beginning of July and end in December. If you don't want to move out during vacations, we will welcome you for another year and you can simply roll your rooming agreement over.
If something comes up and you need to leave we won't hold you to your agreement as long as you find someone to replace you in your room.
Most customers pay rent via direct debit but if you don't yet have an Australian bank account you can pay by credit card in regular installments and we will help you set up a bank account for direct debit once you have moved in. Or if you pay quarterly or a year in advance you can pay by electronic funds transfer.
Please note there is a 1.5% surcharge applied to credit card payment.
We have taken great care over our properties to make sure they look their best and we know you will too. However, sometimes things do happen.
If you cause any damage beyond normal wear and tear we will put it right for you and simply charge you the cost.
See Damage & Chargeable Items list.here
We guarantee we will not increase your rent during the length of your agreement.
When you book with us we will ask you for details of the person we should contact in the event of an emergency. We may also contact this person if you are experiencing financial hardship and struggling to pay your rent.
As a purpose built facility urbanest conforms to all the latest Australian standards relating to building quality, fire, and security and each resident receives a health and safety briefing when they move in.
Each resident is issued with a unique access card which is required to gain entry to the building, lifts, stairwells and individual apartments. For our residents safety all entrances and communal areas are also covered by Digital CCTV and a member of the urbanest team is onsite 24 hours a day.