Refund Policy

Refund Policy

Refund conditions
Refunds will be provided to prospective residents if the following conditions are satisfied:
a. The prospective resident does not wish to exercise the option to enter into a rooming accommodation agreement (“lease option”) with Urbanest South Bank Leasing Pty Limited (“Urbanest”), and,
b. The prospective resident notifies Urbanest of their intention not to exercise the lease option with Urbanest, and,
c. The notification is received in writing or email by Urbanest prior to the end of the option period, where the option period generally is between the date at which the Advanced Rent Payment is paid and when the Rooming Accommodation Agreement is to commence.

If the above conditions are all satisfied, Urbanest will issue a full refund to the prospective tenant within 3 days after receipt of notification.

No refunds will be provided if prospective tenant does not exercise the lease option but does not notify Urbanest of this intention prior to the end of the lease option term.
 

Special cases
While the above applies to most cases, Urbanest is willing to review special cases where refunds might be provided if notification is received after the end of the lease option term. This only applies to cases where there is a family death, severe illness or other such special case. These will be reviewed on a case-by-case basis. Urbanest reserves the right to determine the refund amount, whether it will be a full refund, partial refund or no refund.
 

Other cases
Refunds will not be issued for any other reasons.